OnePlus on Wednesday (June 25, 2025) announced doorstep pickup and drop service of devices across 19,000+ Pin codes in India with an objective of strengthening its aftersales network across tier 2 and tier 3 cities.
This expansion is a part of OnePlus’s ₹6,000 crore three-year timeline Project Starlight which was introduced in Q4 2024.
The Chinese smartphone seller is also working to expand its service network across 28 states and over 400 cities over the next 3 to 5 years. Over the past year alone, the number of OnePlus service centres has grown by more than 50%, claims OnePlus.
Additionally, the OnePlus’s customer support ecosystem will have dedicated call centres, real-time live chat, verified WhatsApp support and Email-based service channels.
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OnePlus had also rolled out a nationwide service camp across its service centres, till June 30, where users can get a free device health check-up and software update for all OnePlus smartphones.
The out-of-warranty devices can get zero service charges on select repairs.
“At OnePlus, our users have always been at the core of all our efforts. And this extends to our customer service efforts, too. As we continue to build our community in India, strengthening our customer service and service network is not just a priority—it’s a commitment. We believe that delivering a truly premium experience goes beyond the product itself; it lies in how we support and stand by our community at every step. This customer service expansion is a vital part of our long-term vision for India, empowering more users with timely, transparent, and dependable support,” said Robin Liu, CEO, OnePlus India.
